Bad Uncle :: Returns Policy

Share on Facebook

Returns Policy

Our Returns Policy

We want our customers to be totally satisfied with the Bad Uncle service, which is why we have a great returns policy. If you aren’t happy with the Bad Uncle service, simply arrange for the unused present to be returned to us in its original condition within 30 days and you can exchange it for something else, replace it or get your money back – it’s entirely up to you. This way you aren’t worried whether your niece already has the present we are going to send her because, if she does, Bad Uncle will either give you your money back or send something else, which ever you prefer. The same goes for where your nephew just doesn’t want the present we sent him – no problem, we can either send something else or give you a full refund. We won’t kick up a fuss, we just want you to be happy with what Bad Uncle are doing for you.

How our Returns Policy works

If you aren’t happy with the present or the service provided by Bad Uncle all you have to do is email Bad Uncle at returns@baduncle.com and give us your account number, a description of the gift, why its being returned and whether you would like an exchange, replacement or refund. We will then provide you with a returns code. You must enclose a note of the returns code with the present when you return it. The returns code provides us with the information we need to sort everything out – we will only be able to deal with your request under our returns policy if you have first obtained a returns code and enclosed a note of it with the present when you send it back to us. The address to send the returned items is:

Perfectly Gifted Limited
Po Box 148
Ludlow
Shropshire

We have a different name for our returns address (Perfectly Gifted Limited) so that if the recipient is returning the present to us directly, they won’t know you’ve used Bad Uncle. Don’t worry if you send the present back to “Bad Uncle at PO Box 148”, it will still get to us.

The procedure you need to follow when returning a present is slightly different depending on why the present is being returned. Please check below for points which are specific to your circumstances.

Faulty or damaged presents

If the present is faulty or defective when it is delivered by us, or where we have sent the wrong gift, let us know how much you spent returning the present to us and we will refund this to you. Ask the post office for a proof of postage certificate and enclose this with the present you are returning. Make sure you have enclosed all the packing, instructions or components that came with the gift, even if they are broken. We don’t need the gift wrapping provided by Bad Uncle.

Returns for another reason

If you are returning a present because it is unwanted, it needs to be returned in a perfect, unused condition in order for us to be able to give you a refund. This includes any packing, instructions or components that came with the gift, but not the gift wrapping provided by Bad Uncle – that doesn’t need to be returned to us.

General points

Remember, you need to return the present to us within 30 days of delivery to be able to take advantage of the Bad Uncle returns policy, no matter why the present is being returned.

Also, Bad Uncle won’t accept responsibility for presents lost in transit (so no pretending you’ve returned the present, when really you’ve kept it for yourself). To be on the safe side you are best using a delivery service like Recorded Delivery.

Where we are making a refund, we will make the payment onto the credit card or Pay Pal account which was used to pay for the present. Bad Uncle will aim to have this done within 30 days of receiving the present back from you.

If you want to return a present after more than 30 days please contact us at returns@baduncle.com and we can discuss the matter further.